BigID & ServiceNow

API integration for CMDB discovery, DSAR automation, and GRC in ServiceNow

How ServiceNow and BigID Work Together

BigID integrates with ServiceNow, the market leader in case management for IT, to drive more value to enterprise customers. Here’s how:

  • The ServiceNow configuration management database (CMDB) is one of the mechanisms for populating data source data into BigID
  • BigID’s workflow for privacy, security, and data governance can be swapped out for ServiceNow’s native case management via BigID’s APIs
  • ServiceNow’s ticket management system can provide the employee or customer-facing portion of BigID data rights fulfillment application
  • BigID’s inventory for personally identifiable information (PII) and personal information (PI) can be used to feed ServiceNow governance, risk management, and compliance (GRC) functionality via APIs

Technical Benefits

  • CMDB data source discovery
  • Case management integration
  • Data subject access request (DSAR) automation
  • Governance, risk management, and compliance (GRC)

Business Benefits

  • Pre-built integrations
  • Simple API guide for custom integrations