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Terms

Terms and Conditions of Use

Last Updated: November 12, 2025

1. Introduction and Eligibility.

PLEASE READ THESE TERMS OF USE (“Terms”) CAREFULLY BEFORE USING THE SERVICE (as defined below) AS THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. DISPUTES ABOUT THESE TERMS AND THE SERVICE ARE SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS AND JURY TRIALS AS DESCRIBED IN SECTION 11 BELOW.

By accessing, browsing, or using the Service, including the website located at https://bigid.com and any other applications and websites associated with BigID Inc. and its affiliates and subsidiaries (the “Company,” “we,” or “us”), you acknowledge that you have read, understood, and agree to be bound by these Terms. 

These Terms include Company’s Privacy Notice, which governs the use of any personal information provided by you to Company or collected by Company through the Service, and which is incorporated by reference into these Terms. 

a. Binding Agreement. These Terms constitute a binding legal agreement between you and Company. You and Company are referred to each as a “party” or collectively as the “parties.” You accept these Terms each time you access the Service. If you do not accept these Terms, you must not use the Service. 

b. Revisions to Terms. We may revise these Terms at any time by posting an updated version at https://bigid.com/terms/. You agree to review this page regularly for updates. YOUR CONTINUED USE OF THE SERVICE AFTER THE TERMS ARE UPDATED MEANS YOU ACCEPT THE UPDATED TERMS.

2. The Service.

The “Service” means, collectively, the Company websites, mobile applications, or other internet service under Company’s control that promotes Company’s products and services in the field of discovery and management of customer data. Use of Company’s enterprise software products is separately subject to the terms of the End User License Agreement found at https://bigid.com/legal-resources/ or other license agreement signed between you and Company.

3. Eligibility to Use the Service.

You must be at least 18 years of age to use the Service. No part of the Service is directed to persons under the age of 18. IF YOU ARE UNDER 18 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS THE SERVICE AT ANY TIME OR IN ANY MANNER.

4. Company’s Content Ownership and Use.

a. Company Content: All content available on the Services, including but not limited to designs, text, documents, graphics, images, video, information, logos, button icons, software, audio files, computer code, intellectual property and other Company content (collectively, “Company Content”), and the compilation (meaning the collection, arrangement, and assembly) of all Company Content, are the property of Company or its licensors and are protected under copyright, trademark, and other intellectual property laws. Company owns and retains all right, title and interest in the Company Content. 

b. License to You. We authorize you, subject to these Terms and strictly through the functionalities provided by the Service, to access and use the Service and grant you a limited, non-exclusive, non-transferable, revocable license to access and view the Company Content, solely for the purpose of evaluating Company’s enterprise software products. Except as expressly permitted by the preceding sentence or with our express prior written consent, you shall not:

  1. Reproduce, copy, duplicate, or store the Company Content in any form or media;
  2. Distribute, transmit, broadcast, publish, publicly display, publicly perform, or make available the Company Content to any third party;
  3. Modify, adapt, alter, translate, reverse engineer, decompile, disassemble, or create derivative works from any portion of the Company Content or the underlying website code;
  4. Sell, license, sublicense, rent, lease, loan, or otherwise commercially exploit the Company Content, in whole or in part;
  5. Use the Company Content for any advertising, promotional, or marketing purposes;
  6. Scrape, mine, crawl, extract, index, frame, deep-link, or use any robot, spider, or other automated means to access, acquire, or copy any portion of the Company Content;
  7. Remove, alter, or obscure any copyright, trademark, or other proprietary notices from the Company Content;
  8. Infringe or misappropriate any Company Content; or
  9. Otherwise exploit the Company Content for any purpose whatsoever.

Any other use of the Service or Company Content is expressly prohibited. We may revoke this authorization or license at any time without notice and with or without cause. Unauthorized use of the Service or Company Content may violate copyright, trademark, and other applicable laws and regulations and is strictly prohibited. You must preserve all copyright, trademarks, service marks, and other proprietary notices contained in the original Company Content on any copy you are permitted by express written consent to make of the Company Content.

c. Company Marks. The Company name, logo, and other Company logos and product and service names are or may be Company’s trademarks (the “Company Marks”). Without our prior written permission, and except as solely enabled by any link as provided by us, you agree not to display or use in any manner the Company Marks.

5. Suggestions and Submissions.

We appreciate hearing from our users and welcome your comments regarding the Service. You acknowledge and agree that any questions, feedback, creative ideas, comments, suggestions, inventions, or materials (collectively, “Feedback”) that you provide is completely voluntary and non-confidential and shall become our sole property upon provision to us. For all Feedback you provide, we will:

  1. own, exclusively, all now known or later discovered rights to the Feedback;
  2. not be subject to any obligation of confidentiality and shall not be liable for any use or disclosure of any Feedback; and
  3. be entitled to unrestricted use of the Feedback for any purpose whatsoever, commercial or otherwise, without compensation to you or any other person.

BigID also reserves the right to remove any infringing or problematic content that you submit to the Service for any reason, including any content that we believe violates these Terms, our policies, or applicable law.

6. Acceptable Use Requirements.

You are responsible for appropriate use of the Service. Do not do bad things with the Service, try to break it, or steal our hard work.

a. Use Requirements. You agree to access and use the Service only for its intended purpose through the provided functionality of the Service and in accordance with these Terms. You must use the Service in compliance with all privacy, data protection, intellectual property, and other applicable laws. Additionally, when you access and use the Service, you acknowledge and agree to not do, or attempt to do, any of the following:

  1. Bypass, circumvent, damage or otherwise interfere with any security or other features of the Service designed to control the manner in which the Service is used, harvest or mine Company Content from the Service, or otherwise access or use the Service in a manner inconsistent with individual human usage;
  2. Undertake, cause, permit or authorize the translation, reverse engineering, disassembling or hacking of any aspect of the Service, including any Company Content available on or through the Service, or otherwise attempt to use or access any portion of the Service other than as Company intends;
  3. Use, display, mirror, frame, or utilize framing techniques to enclose the Service, including any Company Content available on or through the Service, or any portion thereof, through any other application or website, unless and solely to the extent Company makes available the means for embedding any part of the Service or Company Content;
  4. Access, tamper with, or use non-public areas of the Service, Company’s (and its hosting company’s) computer systems and infrastructure, or the technical delivery systems of Company’s providers;
  5. Harass, abuse, harm or advocate or incite harassment, abuse or harm of another person or group, including Company employees and other users;
  6. Provide any false personal information to Company or any other user, or create a false identity or impersonate another person or entity in any way;
  7. Solicit personal information from other users;
  8. Restrict, discourage or inhibit any person from using the Service, disclose personal information about a third person on the Service or obtained from the Service without the consent of such person, or collect information about users;
  9. Send unsolicited commercial messages (spam), chain letters, pyramid schemes, or any other form of unauthorized advertising or promotional material through the Service communication channels;
  10. Gain unauthorized access to the Service, to other users’ names or personally identifiable information, or to other computers or websites connected or linked to the Service;
  11. Transmit or otherwise make available any virus, worm, spyware or any other computer code, file or program that may or is intended to disable, overburden, impair, damage or hijack the operation of any hardware, software or telecommunications equipment, or any other aspect of the Service or communications equipment and computers connected to the Service;
  12. Interfere with or disrupt the Service, or networks or servers connected to the Service, or violate the regulations, policies or procedures of such networks or servers;
  13. Violate any applicable federal, state or local laws or regulations or these Terms; or
  14. Assist or permit any person to engage in any of the activities described above.

Your breach of these requirements may subject you to prosecution and damages, as well as liability for infringement of intellectual property rights.

7. Other Prohibited Use

By accessing or using the Service or Company Content, you represent that your intent is to engage with the Service and Company Content in good faith. You may not access or use the Service or Company Content for the primary purpose of identifying, instigating, or facilitating legal claims against Company, whether on your own behalf or on behalf of another party (such claims including, but not limited to, consumer protection, data privacy, intellectual property, accessibility, or similar laws). Nothing in this Section 7 is intended to, nor shall it be interpreted to, waive any rights or claims that cannot be lawfully waived, nor prevent you from asserting good-faith legal claims based on actual harm. 

You agree to indemnify, defend, and hold harmless Company and its affiliates, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to your violation of this Section 7, including any legal proceedings initiated as a result of such prohibited use.

8. Consequences of Violating These Terms.

If you do not act acceptably, we may prohibit your use of the Service.

We reserve the right to prevent access to the Service for any reason, at our discretion. We reserve the right to refuse to provide the Service to you in the future.

You are responsible for any claims, fees, fines, penalties, and other liability incurred by us or others caused by or arising out of your breach of these Terms and your use of the Service.

9. Company’s Liability.

We are not liable for the actions of users when they use the Service. We may also change the Service at any time and are not liable for how this may affect you. We do not guarantee the quality or accuracy of any content you view using the Service or other websites.

a. Changes to the Service.We may change, suspend, or discontinue any aspect of the Service at any time, including hours of operation or availability of the Service or any feature, without notice or liability.

b. User Disputes.We are not responsible for any disputes or disagreements between you and any third party you interact with using the Service. You assume all risk associated with dealing with third parties. You agree to resolve disputes directly with the other party. To the fullest extent permitted by law, you release Company of all claims, demands, and damages in disputes among users of the Service. You also agree not to involve us in such disputes. Use caution and common sense when using the Service.

c. Content Accuracy.We make no representations about accuracy, reliability, completeness, or timeliness of any contents of the Service. Similarly, we make no representations about accuracy, reliability, completeness, or timeliness of any data from a third-party service provider or the quality or nature of third-party products or services obtained through the Service. Use the Service at your own risk.

d. Third-Party Sites.The Service may include links to third party websites and applications (“Third Party Sites.”) You are responsible for evaluating whether you want to access or use them. We are not responsible for and do not endorse any features, content, advertising, products, or other materials on Third Party Sites. You assume all risk of using or accessing Third Party Sites and, to the fullest extent permitted by law, we disclaim all liability arising from your use of them.

e. No Guarantee of Results. We make no promises and, to the fullest extent permitted by law, disclaim all liability for specific results from the use of the Service.

f. Released Parties Defined. “Released Parties” include Company and its affiliates, officers, employees, agents, partners, and licensors.

g. Disclaimer of Warranties.

YOU USE THE SERVICE AT YOUR OWN RISK. WE MAKE NO WARRANTIES OR GUARANTEES.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW: (A) YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK, AND THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND THE RELEASED PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AS TO PRODUCTS OR SERVICES OFFERED BY BUSINESSES LISTED ON THE SERVICE, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; (B) THE RELEASED PARTIES MAKE NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS, (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (IV) THE QUALITY OF ANY GOODS OR SERVICE AVAILABLE ON THE SERVICE WILL MEET YOUR EXPECTATIONS, OR (V) ANY ERRORS IN THE SERVICE WILL BE CORRECTED; AND (C) ANY MATERIAL ACCESSED THROUGH THE USE OF THE SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF ANY SUCH MATERIAL.

h. Limitation of liability.

If you are dissatisfied with any portion of the Service or any of the Terms, your sole and exclusive remedy is to discontinue use of the Service. We are not liable for anything that happens to you that somehow may be connected to your use of the Service. If you use the Service in a way that causes us to be included in litigation, you agree to pay all legal fees and costs for Released Parties.

You expressly understand and agree that, to the fullest extent permitted by law, the Released Parties will not be liable to you for any direct, indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Company has been advised of the possibility of such damages), resulting from: (i) your use or your inability to use the Service; (ii) the cost of procurement of substitute goods and services resulting from any information or services obtained from, or as a result of, the Service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any user or third party on the Service; (v) your reliance on content made available by us including Company Content; or (vi) any other matter relating to the Service.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE RELEASED PARTIES’ MAXIMUM LIABILITY ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS OR USE, OR INABILITY TO USE, THE SERVICE OR COMPANY CONTENT, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY, OR OTHERWISE), WILL NOT EXCEED THE GREATER OF: (I) THE TOTAL AMOUNT OF FEES, IF ANY, PAID BY YOU TO COMPANY FOR USING THE SERVICE DURING THE THREE (3) MONTHS PRIOR TO BRINGING THE CLAIM; OR (II) $1,000.

i. Indemnification. To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless the Released Parties from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from (i) your use of or reliance on any Company Content or third-party content, or (ii) your breach of these Terms. We will provide notice to you promptly of any such claim, suit, or proceeding.

10. General Terms.

These Terms constitute the entire agreement between you and Company concerning your use of the Service. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of these Terms must be in a signed writing. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect. You and Company are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Company. You must not under any circumstances make, or undertake, any warranties, representations, commitments, or obligations of any kind on behalf of Company. The section titles in these Terms are for convenience only and have no legal or contractual effect. References to “include(s)”, “including”, or similar terms will not be read as terms of limitation, but rather as followed by the words “without limitation.” A word importing the singular includes the plural (and vice versa).

11. Arbitration, Class Waiver, and Waiver of Jury Trial.

The parties agree that most disputes can be resolved without resort to litigation or arbitration. If you have any dispute with us, you agree that before taking any formal action you will contact us at [email protected] and provide a written description of the dispute. Except for the Excluded Disputes (as defined below), the parties agree to use best efforts to resolve the dispute through direct consultation with each other, and good faith negotiations will be a mandatory condition precedent to either party initiating an arbitration (the “Cooperative Resolution Process”). If the parties do not reach an agreed-upon solution within 30 days from the time the Cooperative Resolution Process is initiated, then either party may initiate binding arbitration as the sole means to resolve any dispute (except for Excluded Disputes) subject to the terms below.

a. Generally. In the interest of resolving disputes between you and Company in the most expedient and cost effective manner, you and Company agree that any dispute, controversy, or claim relating to, connected with, or arising out of or in any way related to these Terms or the breach, termination, enforcement, interpretation or validity thereof, including the agreement to arbitrate (a “Dispute”) will be resolved by binding arbitration in New York City, New York before one arbitrator. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Except for the Excluded Disputes, this agreement to arbitrate Disputes includes all claims arising out of or in any way related to these Terms or your use of the Service, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. 

b. Excluded Disputes. Notwithstanding the parties’ decision to resolve all disputes through arbitration above, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (i) bring an individual action in small claims court within the scope of such court’s jurisdiction; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in a court of law; or (iv) to file suit in a court of law to address disputes related to misappropriation, infringement, or validity and/or enforceability of a party’s intellectual property rights (collectively “Excluded Disputes”).

c. Time Limit for Disputes. YOU ACKNOWLEDGE AND AGREE THAT ANY DEMAND FOR ARBITRATION OR ANY ACTION BROUGHT BY YOU AS AN EXCLUDED DISPUTE RELATED TO YOUR USE OF THE SERVICE MUST COMMENCE WITHIN ONE YEAR AFTER THE CAUSE OF ACTION ACCRUES, OR ANY SUCH CAUSE OF ACTION SHALL BE BARRED.

d. Arbitrator. Any arbitration between you and Company will be governed by the Federal Arbitration Act, and governed by the Commercial Arbitration Rules and Meditation Procedures (the “AAA Commercial Rules”) of the American Arbitration Association (“AAA”), as expressly and permissibly modified by these Terms, and will be administered by the AAA. The AAA Commercial Rules and filing forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by contacting Company. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.

e. Fees. Payment of all filing, administration, and arbitrator fees will be governed solely by the AAA Commercial Rules. If the arbitrator finds that the substance of the non-prevailing party’s claim or the relief sought in the Dispute was frivolous, brought in bad faith, or for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), the arbitrator shall award to the prevailing party all reasonable attorneys’ fees and costs (including arbitrator fees). In that case, you agree to reimburse Company for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable AAA rule. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.

f. No Class Actions or Jury Trials. YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Company agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. YOU ALSO UNDERSTAND AND AGREE THAT YOU AND COMPANY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY.

g. Modifications to this Arbitration Provision.If Company makes any future change to this arbitration provision, other than a change to Company’s address for Notice, you may reject the change by sending us written notice within 30 days of the change to Company’s address for Notice, in which case this arbitration provision, as in effect immediately prior to the changes you rejected, will continue to govern any disputes between you and Company.

h. Enforceability.If the Section entitled “No Class Actions or Jury Trials” is found to be unenforceable or if the entirety of this Section 11 is found to be unenforceable, then the entirety of this Section 11 will be null and void and, in that case, the parties agree that the exclusive jurisdiction and venue described directly below will govern any action arising out of or related to these Terms or your use of the Service.

i. Choice of Law; Venue. These Terms will be governed and construed in accordance with the laws of the State of New York, excluding its conflicts of law rules. If a lawsuit or court proceeding is permitted under these Terms, then you and Company agree to submit to the personal and exclusive jurisdiction and venue of the state and federal courts located within New York, New York.

Contact Information:

BigID Inc.

379 West Broadway, FL 2, New York, NY 10012
[email protected]
[email protected]

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