Turning Complex Privacy Work Into Scalable, Automated Workflows
Privacy programs today are expected to do more with less: manage data rights, enforce retention, track consent, and stay ahead of growing regulatory expectations — all while juggling limited time and fragmented systems.
It’s not that privacy teams don’t know what to do. The challenge is doing it efficiently, consistently, and across a growing stack of SaaS apps, HR tools, and internal systems.
At BigID, we felt that pressure too.
In Episode 3 of Customer Zero Chronicles, Heather Kuhn, BigID’s Head of Privacy, walks through how our privacy team transformed its operations using the same platform we deliver to customers — not in theory, but in daily practice across real systems, real employees, and real requests.
This episode is a candid look at what it takes to modernize privacy operations from the inside out.
What We Uncovered
As we connected the systems we rely on internally, we uncovered a few things that reshaped our privacy workflows:
- How much manual effort hid behind DSAR searches, approvals, and validations
- Where retention and deletion rules fell out of sync across departments
- How inconsistent processes created unnecessary risk and rework
- How fragmented consent tracking made it difficult to maintain clear audit trails
- How much efficiency we gained once everything lived inside one automated hub
The biggest insight?
Privacy teams gain enormous operational lift when manual steps disappear — and when discovery, classification, and workflows sit on the same foundation.
What You’ll See (Without Spoilers)
In Episode 3, you’ll get a look at:
- How data rights requests move through an automated lifecycle
- How retention policies align across structured and unstructured sources
- How consent becomes centralized, consistent, and easy to report on
- How privacy, security, and compliance collaborate with shared context
- How automation frees privacy teams to focus on judgment, not processing
If you’ve ever wondered what privacy automation actually looks like when it’s running day to day — this episode is a practical, inside-the-org look.
Watch Episode 3: Privacy in Practice →
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