At BigID, we don’t just build technology for the world’s largest enterprises — we use it ourselves. Customer Zero Chronicles is our behind-the-scenes video series showing how BigID runs on BigID: how our own teams apply the platform every day to strengthen privacy, security, compliance, and AI governance from the inside out.
Each short episode features real practitioners from BigID — privacy leaders, security engineers, data owners, and AI stakeholders — sharing how we use the same capabilities, workflows, and controls that our customers rely on. The result: authentic insight, practical lessons, and a look at what “walking the walk” actually means when protecting and governing sensitive data.
Why Customer Zero?
Being “Customer Zero” means we test, validate, and harden the platform on ourselves first — before any customer touches a new capability.
Our internal environment looks a lot like the enterprises we support:
- Complex data sprawl across SaaS, cloud, collaboration apps, and data warehouses
- AI-related data and training assets that require stronger governance
- Real employee and customer data rights requests
- Constantly shifting risk across identities, access, permissions, and overexposed data
This isn’t a demo environment. It’s a live, continuously evolving operation where privacy, security, and AI governance share context and act on the same data insights. That gives us a feedback loop grounded in actual enterprise conditions, not theoretical ones.
Why Watch the Series
Customer Zero Chronicles is practitioner-to-practitioner storytelling — focused on how modern programs actually operate.
Across the series, you’ll see how BigID’s own teams use the platform to:
- Continuously discover and classify data across structured, unstructured, SaaS, cloud, and AI-related systems
- Automate privacy workflows and handle data rights with targeted, defensible processes
- Reduce data risk and AI risk stemming from overexposure, misconfigurations, and sensitive data in training sets
- Build evidence for compliance and governance, unifying privacy, security, and AI programs on one platform
Whether you lead security, privacy, data governance, or AI initiatives, the series highlights how theory translates into real-world outcomes.
Episode 1: The BigID Way
Our premiere episode brings together Heather Federman (Head of Privacy) and Kyle Kurdziolek (VP, Security) to unpack what it truly means to be Customer Zero — and why it matters for every customer.
They discuss:
- How BigID handles its own employee and customer data rights
- Why context-aware classification is more valuable than generic PII detection
- How privacy and security teams use BigID as a shared source of truth
- How everyday data risks — from overexposed cloud files to identity-driven access issues — compound into AI-related exposure
We’re not just vendors — we’re practitioners too. We manage the same risks, meet the same obligations, and rely on BigID every day.
– Heather Federman, Head of Privacy
Watch the Customer Zero Chronicles Premiere here →
Coming Up Next
The next episodes dive deeper into how we:
- Discover sensitive data across SaaS, cloud, and collaboration tools
- Streamline privacy operations with automated workflows
- Strengthen data protection for both traditional data systems and AI pipelines
- Operationalize governance across teams using shared insight and shared controls
Follow along as we pull back the curtain on how BigID powers BigID — and what it takes to build (and use) a platform built for modern security, privacy, and AI.
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